Our Uptime Guarantees
Prism Cloud provides enterprise grade reliability and stability with the application of redundancy for our core infrastructure1. We try our best to keep our systems online and functional.
Read Full SLA
| Outage Time | Effective Approx Availability | Time Credit Amount |
|---|---|---|
| Less than 5 minutes | 99.99% | Downtime X 64 |
| Less than 9 minutes | 99.99% | 12 Hours |
| 10 - 59 minutes | 99.98% | 24 Hours |
| 1 - 2 hours | 99.85% | 48 Hours |
| 2 - 4 hours | 99.70% | 96 Hours |
| 4 - 8 hours | 99.45% | 144 Hours |
| +8 hours | 99.00% | 192 Hours |
| *Make a ticket to claim your credits |